The Roofnest Limited Warranty
When you buy a Roofnest roof top tent we want you to have an excellent experience purchasing, installing, and using your roof top tent. We provide a two year limited warranty to the original purchaser against manufacturer defects covering workmanship, parts, and materials which fail under normal use.
During this initial period Roofnest will correct the issue through repair or replacement at no cost. After the two-year warranty, we will repair and/or replace parts, materials, etc on a case-by-case basis for failures due to normal use. Roofnest does not cover problems due to user error, neglect, or acts of God. We will, however, work with you to get replacement parts and help with repair wherever possible.
It is the responsibility of the customer/owner to practice regular maintenance and care to ensure that their Roofnest lasts the intended life term. If an item is considered “not properly maintained”, it may be subject to a warranty declination. Learn how to properly maintain your Roofnest here: link Maintenance and care guide.
If you ever encounter an issue with your Roofnest after the warranty period is over you can count on excellent customer support. We can get spare parts (struts, awning poles, zippers, etc), help suggest fixes, and generally work with you to keep your Roofnest in top shape for years to come!